Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6
working days, please reach out to us via email at support@detectoristdirect.co.uk so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@detectoristdirect.co.uk so that we can open an insurance claim on your behalf.

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@detectoristdirect.co.uk

Once a return has been accepted, we’ll send you a return shipping label and return address, as well as instructions on how and where to send your package.

You can always contact us for any return questions at returns@detectoristdirect.co.uk

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for gift cards, hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us at support@detectoristdirect.co.uk

 

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.